Transportation / Damage in transit
- goods offered in the online store https://deerhorn.pl/ are covered by a 24-month manufacturer’s warranty and are insured for transport (only courier shipments ordered by DEERHORN FURNITURE store).
2. Products are delivered throughout the country by courier companies. Shipping is carried out only on the territory of Poland. Goods are delivered in brand new packages made of rigid cardboard. The courier does not bring packages. Shipments of furniture sets are sent depending on the number of packages on pallets. Shipments are delivered from Monday to Friday from: 8:00 a.m. – 4:00 p.m. It is not possible to determine the exact time of delivery, or we can send such a request to the courier company. On the day of shipment, an email is sent confirming the receipt of the shipment by the courier. If the shipment is not received it returns to the DEERHORN FURNITURE warehouse where it awaits collection by the buyer or re-shipment. The cost of return and re-shipment is borne by the buyer.
NOTE: Delivery of furniture is made without lifting service. The courier is not obliged to bring the parcels/packages/pallets to the apartments/houses. In the case of blocks of flats, the courier does not bring shipments/packages/pallets to staircases. Shipments placed on a pallet are delivered to the place where technical conditions allow. If the shipment is not received it returns to the DEERHORN MEBLE warehouse where it awaits collection by the buyer or re-shipment. Re-shipping costs are borne by the buyer.
3. The cost of delivery consisting of several products is the sum of the costs specified for each product, unless shipping is covered by a PROMOTION during the period.
4. On request (by email) we send a shipping number with which you can track your shipment on the website of the courier company. DEERHORN FURNITURE is not responsible for delays in delivery due to the fault of the courier.
All shipments sent by our courier are covered by insurance against damage in transit. All furniture in our warehouse inspected at two stages of preparation for shipment. Each commodity shipped by us is insured up to its full value. Goods shipped to you are new, originally packed in stretch film and cardboard boxes. We do not take any responsibility for shipments picked up from our warehouse by third-party carriers ordered individually by the customer or carried by third parties.
5. The buyer has the RIGHT to check the exterior condition of the package at the time of receipt. If the package has been damaged (has scuffs, creases, holes, etc.) the Buyer also has the RIGHT to check the condition of the PACKAGE INSIDE the package at the time of delivery. If the package is damaged, the contents of the package can be checked even before signing for delivery.
If the buyer has any reservations about the condition of the parcel, he should acknowledge receipt of the parcel with his own signature to the courier next to the signature write “received with reservation” or refuse to accept the parcel.
An important alarm signal is the red (DPD courier) or yellow (DHL courier) tape of the courier company stuck on the shipment. It means that the shipment is DAMAGED in transit. NOTE: It is best not to receive such a shipment.
In the case of individual packages, despite the absence of obvious damage to the packaging, the furniture inside may also be damaged, for example: cracks and fractures under the influence of shocks or pressure, so the contents of the package should be inspected in the presence of the courier, or immediately after his departure.
6. The courier is obliged to draw up a damage report within 7 days of delivery (Transport Law Art. 74 paragraph 3), which for the shipping company is the basis for a complaint. However, the practice of courier companies shows that if the protocol was not written at the time of receipt of the package (exactly with the date of receipt of the package) such a complaint is rejected by the courier company with the argument that the shipment may have already been damaged after delivery to the customer.
If, after checking the package, it turns out that there is a suspicion that the contents of the package are damaged, one can proceed in three ways:
(a) The buyer declares to the courier necessarily before signing the receipt that he does not accept the package from the courier. The courier takes the package to us, where we inspect it and, if damaged, replace it with a new one and resend it.
b) The buyer accepts the shipment (it is important to sign the receipt “with reservation”), and the courier writes a damage report (it is important that it is on the day of delivery of the shipment), which is the basis for a complaint to the courier company by the buyer. The buyer files a claim with the courier company and it is the buyer who receives compensation.
c) The buyer accepts the shipment (it is important to sign the receipt “with reservation”), and the courier writes a damage protocol (it is important to do it on the day of delivery of the shipment). The protocol should be sent to our company by email together with photos of the DAMAGE and photos of each side of the PACKAGE. Our company will file a claim on its behalf and the customer will be sent new items shown as damaged in the photos.
7. Such damage should be reported immediately within 3 days of receipt of the shipment to the following address: [email protected]. Along with the notification should be sent photos of the damaged FURNITURE, the PACKAGE from the side of the damage and the damage protocol drawn up by the courier who delivered the shipment.
8. In the case of damage to the furniture to make a claim, it is essential to keep the original packaging and shipping documents (pasted on the package) in order to prepare the furniture or its elements for safe return.
9. After receiving the documents and assessing the damage on the basis of photos or returned furniture, the store representative informs the customer about the further procedure. Depending on the degree of damage, the manufacturer sends a new piece of furniture. In some cases (custom-made furniture) before shipping a new element, it is necessary to return the damaged part, on the basis of which a new element will be produced.
10. From the date of delivery to the courier from the warehouse of DEERHORN FURNITURE, it is not possible to change the delivery address. In case of non-collection of the shipment and the need to resend it, shipping costs are charged again and in the case of free shipping, shipping costs are charged in accordance with the tariff of the courier company.
11. The provisions of these rules and regulations apply to consumer sales and in special cases specified by the legislator for sales related to business activities. The 24-month warranty applies only to consumer sales. Purchases directly related to the performance of business activities are covered by a warranty of 12 months and are not covered by regulations related to consumer sales, that is, they are covered by a complete exclusion from warranty, in accordance with the provisions of the Civil Code.
