WARRANTY

WARRANTY TERMS AND CONDITIONS

1. Rafał Pikul, doing business under the name Deerhorn sp z o.o. (hereinafter: Manufacturer or Guarantor) provides a 7-year warranty for its furniture products (hereinafter: Product), under the terms and conditions stated herein.
2. As a condition of the warranty, the Buyer is required to have the Product maintained by an authorized, qualified maintenance team of the Manufacturer on an annual basis for a fee. Maintenance includes care of the surface of the furniture and adjustment of fronts, drawers and doors, as well as other activities necessary to maintain the good condition of the Product.
3. The warranty period is calculated from the date of sale of the Product.
4. The warranty is provided only for Products purchased from the Manufacturer by consumers within the meaning of Article 221 of the Civil Code.
5. The services under the warranty shall be performed exclusively in the territory of the Republic of Poland.
6. Prior to the expiration of the period for which it was granted, the warranty shall expire on December 31 of the calendar year in which the consumer has not ordered the Manufacturer to perform the maintenance referred to in paragraph 2, as well as in the event of further disposal of the Product by the consumer.
7. The Guarantor shall be liable for defects arising from causes inherent in the Product at the time of sale.
8. The condition for consideration of claims under the warranty is written notification of a defect or defect within 7 days of its discovery.
9. The warranty claim covers only documented or recognized by the guarantor defects of the specified Product.
10. Consideration of the claim notification shall take place within 14 working days, unless the Manufacturer informs about its extension before the deadline. The consideration of a claim may be extended once for a further 21 working days.
11. If a complaint is accepted, the Manufacturer undertakes to repair the defect found or, if this is not possible, or economically viable, to replace the Product with a new one. In each case, the final decision as to the form of performance is up to the Manufacturer, in particular, the exchange of the Product for a new one is not conditional on its examination or attempted repair.
12. In the case of each replacement of the Product with a new one as part of the complaint handling, the Manufacturer shall provide a new warranty for the replaced Product under the terms of this document. The term of the warranty thus granted shall run from the date of replacement of the Product with a new one.
13. In case of an unjustified complaint, the Manufacturer reserves the right to charge the Buyer with the costs associated with the implemented complaint procedure, including the costs of transportation and examination of the Product.
14. The guarantor’s liability for a defect may not exceed the value of the Product itself in a defect-free state.

WARRANTY EXCLUSIONS

15. The warranty does not cover non-substantial defects in the product that do not affect the value or functionality of the Product, especially when they are invisible after installation.
16. Self-replacement of the appearance of the furniture and any other self-interference of the Buyer in the product releases the Manufacturer from liability under the warranty provided.
17. The seller is also relieved from liability under the warranty in the following cases:
    a. if the advertised products have been processed, altered, stored or used in a manner inconsistent with their intended use,
    b. if the buyer has not inspected the quality of the products before using them,
    c. if the complaint concerns products sold as part of a sale,
    d. if the price has been reduced on the product due to damage or defects
18. The manufacturer’s warranty does not cover product defects:
    1. caused by careless transportation, relocation or improper installation of the Product, if these actions were performed by the Consumer or are the result of random events or other circumstances not attributable to the Guarantor,
    2. resulting from improper or inconsistent with the rules and intended use, storage of the Product, in particular: mechanical damage (impacts, abrasions, excessive overloading of furniture, etc.), damage resulting from prolonged contact with water, flooding; subjecting the furniture to inappropriate room temperature (below +15˚C, above +30˚C), or inappropriate humidity of rooms where the products are stored and used, i.e. below 40 and above 70% humidity,
    3. resulting from repairs or attempts to repair the Product on their own by the Consumer or third parties not authorized by the Manufacturer,
    4. arising as a result of self-maintenance and care of the surface of the furniture, especially by means not intended for this purpose (e.g. use of strong chemicals or cleaning preparations not in accordance with their intended use)
    5. resulting from failure to perform maintenance or cleaning (permanent staining)
    6. caused by direct contact of the Product with fire or contact with a strongly heated object,
    7. caused by animals
    8. caused by failure to comply with the recommendations contained in the “Instructions for use and care conditions for wooden furniture” provided by the Manufacturer
19. The warranty does not cover changes in the Products that occur as a result of natural aging processes (in accordance with the wear cycle of the product), including as a result of its normal, consistent with its intended use by the Buyer, such as a change in wood coloration or gloss of the varnish, differences in the shade of wooden elements of the furniture, especially when this variation is derived from the natural habitat conditions of the trees used in production.
20. The warranty does not cover minor changes in the width of the lamellas and other elements such as grain, core rays, color (including color discrepancies in relation to the presented prototypes), gloss and other macroscopic features of wood structure, as well as other variation in the surface of furniture resulting from natural conditions of wood structure.
21. Changes in the structure resulting from the natural work of the wood, which, as a result of changes in air humidity, shrinks and expands, as a consequence of which small irregularities on the surface of the furniture may appear, will also not be considered a product defect.
22. Claims are also not subject to simple actions that the buyer can perform on his own, such as adjusting hinges, tightening a loose screw, removing dirt, etc.

INSTRUCTIONS FOR USE AND CARE CONDITIONS OF WOODEN FURNITURE

23. The furniture should be used indoors, dry and protected from the harmful effects of weather conditions, at a relative humidity of 40-70%, at a temperature of 10-30oC.
24. Do not expose the furniture to prolonged sunlight because it can cause fading of the furniture surface.
25. As a result of light and UV rays, wood changes its color, so it is recommended not to cover parts of furniture tops for long periods. Decorative objects, or napkins, should be rearranged to allow equal light effects on the entire furniture.
26. Furniture should be placed more than 1 m away from active heat sources (radiators, stoves).
27. Protect the surfaces of sideboards, dressers and cabinets from scratching and bruising.
28. Prolonged exposure of furniture surfaces to liquids (such as water, tea, alcohol) can lead to damage to their surface, as can placing hot dishes on the surface of furniture.
29. Furniture should be leveled, including, if necessary, adjusting the doors by screwing or unscrewing the hinges. Hanging and standing furniture should be fixed to the wall according to the installation instructions.
30. It is forbidden to sit or stand on the furniture and use it as platforms or steps. Furniture is not designed to carry high loads – this can cause serious damage to the furniture or an accident.
31. It is forbidden to set up furniture contrary to its intended use (for example, stacking furniture on top of each other).
32. Care of furniture should be carried out carefully. If liquid is spilled on the surface of the furniture, it should be immediately removed from the surface of the furniture (before it has time to soak into the wood ). Any residual moisture should be removed each time, immediately with a dry cloth.
33. Solid wood furniture surfaces should be cleaned with a dry or slightly dampened ( NOT WET!), soft cloth.
34. For the care of furniture, do not use any cleaning agents, chemical solvents, pastes containing abrasives and agents containing silicone and waxes.
35. Cleaning must not be limited to one place – a larger area should be wiped, without pressing the surface, so that the uniform surface of the furniture is preserved.
36. Larger dirt such as: handprints on chair backs, dirt from shoes on table legs, etc. can be removed with a special abrasive mat, which is included in the care kit.