F.A.Q.

Frequently asked questions

The estimated lead time for standard orders is 2-5 working days. For larger orders, the deadline is determined individually.

If there are any postponements of the delivery date, you will be informed by email.

The cost of delivery is automatically calculated in the shopping cart when placing an order and depends on the choice of furniture.

The oak countertop is coated with OSMO natural oil wax, which is stain resistant. You can order a sample of the countertop through the store to judge the color in reality.

We do not stain the countertops with other colors, we only use clear oil wax.

It is possible to modify furniture from our ready-made designs. Each project is considered individually. More details in the Customer Service Department.

Furniture can be modified after checking the possibility of change in terms of technology. The person from the Customer Service Department, who will take care of your order, will send you information about the valuation with a prepared pro forma for payment. Prepayment is required for individual order.

Yes, you can order the top and frame in another dimension. Price determined individually due to the modification.

In the comments when placing an order for a desk (as close as possible to what is desired), please enter the dimension you need. A person from the Customer Service Department, who will take care of your order, will send you information about the valuation with a prepared pro forma for payment. Prepayment is required for individual order.

It is possible to quote for the lifting service. In order to determine the possibility of carrying service, please send information:

type of building (if it is a house, do not specify the floor and whether there is an elevator, staircase, because the courier does not bring furniture into the premises)

floor

whether there is an elevator, if so please specify its dimensions (please specify in the case of an apartment block/office building)

dimensions of the door through which the furniture is to be brought

dimensions of the staircase, whether there is a turn (please specify in the case of an apartment block/office building and bringing furniture up the stairs)

possible obstacles (such as glass walls)

whether it is possible to drive a delivery truck to the outer door through which the furniture will be brought

After sending the above information, we will submit a request to determine the possibility of performing the service to the courier company. The rate for performing the service is determined by the courier company.
Note: the courier delivers furniture on pallets:

in the case of a building, e.g. a single-family house, the courier provides a lifting service behind the first door of the building

in case of a building such as a block/office building, the courier brings the order behind the first door of the apartment/office building

You can pay for your order by quick payment tpay (online transfer, debit card, electronic wallets), BLIK, bank transfer, cash on delivery. If you make a cash on delivery order, the value of which exceeds 5,000 PLN we charge a prepayment whose value is determined individually. For inquiries, please contact us by phone or email.

When payment is made by wire transfer, an advance invoice will be issued after the payment is recorded (whether all or half of the order has been paid, an advance invoice is issued). On the day the goods are shipped, a final invoice is issued. Sales documents are printed and sent together with the goods to the customer.

Oiled countertops are wiped clean of dust with a slightly dampened cloth without the need for detergents. However, oiled wooden countertops require proper care and caution. It is necessary to avoid spilling liquid on the countertop. If such a situation arises, immediately wipe it dry. The use of cup pads is recommended. We protect 90% of our furniture with natural oil wax.

Why oiling?

  • is a natural method used for hundreds of years
  • in case of scratches or stains it is easy to renew the countertop with a homemade method
  • oil emphasizes the natural color of the wood

Repeated treatment:

Wooden countertops to maintain the best effect is worth oiling from time to time. The process involves applying a small amount of oil to the countertop with a sponge or cotton cloth. It takes only a few minutes but keeps the countertop in excellent condition.

Renovation:

Every wooden piece of furniture needs maintenance once in a while. Its purpose is to refresh the appearance or repair light damage like scratches.

What to do in case of stains such as paint or scratches?

Oiled wooden countertops are very practical in this regard. In the event of damage, they can be reconditioned. It is enough to rub off the countertop with sandpaper and reapply oil. After such treatment, the countertop will be like new.

For this process we will use the repair kit available in our online store, which includes:

spray cleaner,

Top-Oil 3058,

pad handle,

fleece for application,

sanding fleece

In addition, we recommend getting sandpaper of 220 and 400 gradation on the sponge and 1000 for smoothing the surface. Each activity (sanding/painting/rubbing) should be done along the lamellae.

Grind the entire oak piece with sandpaper with a gradation of 220, then 400 and 1000

We collect the resulting sanding dust preferably with a dry cloth or paper towel.

After wiping the dust, you can proceed to oiling. To apply the oil, we use a pad, which is included in the kit. You can also replace the pad with a roller or a scouring sponge.

After painting, let the elements dry (on average from 4-6 hours, depending on temperature and humidity). After this procedure, the office is like new. We recommend using a spray cleaner a few days after the last maintenance of the wooden countertop.

Using a repair kit increases the life of your wood countertop.

What is the warranty period?

The warranty period is 2 years, or 7 years with annual paid service

For this purpose, we invite you to contact our specialist for the installment system. Please send a list of furniture you wish to purchase on installments to [email protected] Also, the necessary information can be obtained by calling 533 341 640.

Yes, you can take advantage of buying through the leasing company LEASELINK. Under each product there is an opportunity to fill out a preliminary leasing application. The company that provides such a service will contact you. If you have any questions, feel free to contact me at [email protected] or at (22) 69 00 666

Most of the furniture, for safety reasons, we send on pallets, folded, properly secured for transport. It is not possible to order body furniture in packages. All “Slim” desks are shipped only folded, because the 18 mm thick top can be damaged during transport if packed in a parcel. Only hangers and some desks are prepared in this way for transport. There is such information next to each product that we send in packages.

Accessories such as a milled hole, round or rectangular grommet, USB extender, as well as vertical and horizontal cable channel can be added to each desk. Also, an extension or a drawer and shelf can be added to the desk by placing an order. All accessories can be found on the home page in the furniture/desk accessories tab.