Regulations

REGULATIONSThe Regulations set out the rules for the provision of sales services through the website of the online store operating under the domain: https://deerhorn.pl/ It is a document required under Art. 13 of the Law of May 30, 2014. On consumer rights (Dz.U.2014,pos.827)

The seller of the online store is the company:

Represented by Rafal Pikul, the company

Deerhorn Ltd.

Address: ul. Mieszczanska 29/11, 50-201 Wroclaw

Bilgoraj Branch:

Address: Gen. Komorowskiego 25, 23-400 Bilgoraj

Address for CORRESPONDENCE and SHIPPING: as above.
Product return address: Deerhorn Ltd, ul. Komorowskiego 25, 23-400 Bilgoraj.

tel. 792 123 400

e-mail: [email protected]

The company is registered in the National Court Register (KRS) under KRS number: 0000992231, REGON: 523165199, NIP: 8982282925 the buyer has the right, before placing the order, to negotiate any provisions of the contract with the Seller, including amending the provisions of the following regulations – within the limits allowed by law. Negotiations, these for their validity require written form. If the buyer declines the opportunity to conclude a contract through individual negotiations, the following applies
regulations.

The administrator of the online store is the company:

Deerhorn Ltd.

Address: ul. Mieszczanska 29/11, 50-201 Wroclaw

Bilgoraj Branch:

Address: Gen. Komorowskiego 25, 23-400 Bilgoraj

KRS: 0000992231, REGON: 523165199, NIP: 8982282925

§ 1 GENERAL PROVISIONS

These Regulations of the Online Store (hereinafter referred to as the “Regulations “) define the rules for the use of the Online Store, including but not limited to placing and processing of Orders, use of the Customer Account, the procedure for complaints, rights related to withdrawal from the Sales Agreement.
The Terms and Conditions are made available to the Customer at https://deerhorn.pl/regulamin/ free of charge, prior to the conclusion of the Sales Agreement, in a manner that makes it possible to acquire, reproduce and record the contents of the Terms and Conditions by means of the Information and Communication System used by the Customer.
The customer is obliged to comply with all provisions of the Regulations.
Sales are conducted on the basis of the current version of these Regulations, i.e. version, which is valid and accepted by the Customer at the time of placing the Order.
The conclusion of a contract for electronic provision of Customer Account services indicated in these Regulations is subject to registration in the Online Store, reading and accepting the content of these Regulations.
By concluding a contract for the electronic provision of Customer Account services, the Seller undertakes to provide the Customer with continuous services of access to the Customer Account and use of the Online Store to the full extent on the basis, within the framework and under the terms indicated in these Regulations.

§ 2 DEFINITIONS

Whenever the Regulations refer to:
a “Seller” – should be understood as Deerhorn Sp zo.o., address: 29/11 Mieszczanska Street, 50-201 Wroclaw, NIP: 8982282925REGON: 523165199, e mail: [email protected] which operates an Internet Store under the domain https://deerhorn.pl/ and sells Goods through it; b. “Customer” – shall mean a natural person with full legal capacity, and in cases provided for by generally applicable laws a natural person with limited legal capacity, as well as a legal person or an organizational unit without legal personality, which is granted legal capacity by law – using the Online Store, including by means of a Customer Account created for them by the Seller; c. “Consumer” – should be understood as a customer who is a natural person, using the Online Store, in particular making purchases, to the extent not directly related to the customer’s business or professional activity;d. “Parties ” – it should be understood collectively as the Seller and the Customer;e. “Sales Agreement” – should be understood as a contract concluded at a distance, the subject of which is the sale of Goods by the Seller to the Customer in accordance with the principles set forth in the Regulations.f. “Online Store” – it should be understood as the online platform https://deerhorn.pl/ administered by the Seller, available on-line through the website https://deerhorn.pl/, through which the Customer may purchase Goods;g. “Information and Communication System” – should be understood as a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunication networks by means of a telecommunication terminal device appropriate for a given type of network, within the meaning of the Act of July 16, 2004. – Telecommunications Law (i.e., Journal of Laws of 2017, item 1907, as amended);h. “Goods” – should be understood as a movable item presented by the Seller in the Online Store, which may be the subject of a Sales Agreement. Photos of the Goods are for reference only; this means that the Goods in the photos may slightly differ in their actual appearance due to individual settings of the Customer’s computer equipment (e.g. color saturation, proportions)i. “Customer Account” – should be understood as an individual account established for the Customer as part of the provision of electronic services by the Seller, by means of which the Customer uses to access the Online Store and has the possibility, among other things, to place Orders in a simplified manner;j. “Electronic Address” – should be understood as the designation of the Information and Communication System that allows communication by means of electronic communication, in particular electronic mail;k. “Price” – should be understood as the gross value of the Goods expressed in PLN currency, including value added tax. The Price does not include the cost of delivery, which depends on the method of delivery of the Goods to the Customer, as well as on the value and size of the Order and is given when the Customer chooses the method of delivery of the Goods. The total cost of the Order (i.e. the price of the Goods together with other costs, including delivery costs) is indicated in the shopping cart before the Customer places the Order;l. “Personal Data” – should be understood as information about an identified or identifiable natural person;m “Personal Data Administrator”. – should be understood as the Seller who, acting in this role alone or jointly with others, determines the purposes and means of processing Personal Data;n. “Terms and Conditions” – should be understood as this document;o. “RODO” – shall mean the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ.EU.L.2016.119.1 of 2016.05.04);p. “Order ” shall mean a declaration of will of the Customer made via the Online Store specifying: type and quantity of the ordered Goods; type of delivery; type and amount of payment; place of delivery of the item, Customer’s data, constituting an offer to conclude a Sales Contract between the Customer and the Seller.

§ 3 GENERAL CHARACTERISTICS OF THE ONLINE STORE

The online store is operated by the Seller.
The online store is not used for wholesale. In case of a desire to purchase Goods in bulk quantity, the Customer should contact the Seller via email by sending an inquiry to the Seller’s Electronic Address: [email protected]. If from the content of an Order placed through the Online Store it will be evident that the Order is a Wholesale Order, the Seller has the right to refuse to process such an Order informing the Customer of this fact through an appropriate message in the Online Store or by contacting the Customer on the subject.
Information about the Goods on the pages of the Online Store does not constitute an offer within the meaning of the Civil Code, but an invitation to submit offers within the meaning of Art. 71 of the Civil Code.
The customer placing an order makes an offer to conclude a contract for the ordered product . The offer is binding on the Customer at the time the order is accepted by the Online Store. The order is taken over by the Online Store after verification of its correctness.
If it is possible to process the order, an electronic message will be sent to the customer’s e-mail addresś confirming that the order has been accepted for processing. Confirmation of acceptance of an order is a statement by the Online Store that it has accepted the offer referred to in paragraph. 4 above. As soon as the order is confirmed, a contract regarding the order is concluded between the Customer and the Online Store.
Information about the Goods placed in the Online Store is not equivalent to the fact that the Goods are actually available at the Seller and it is possible to execute an Order for them.
Goods presented in the Online Store may have a manufacturer’s, importer’s or Seller’s warranty, which covers the territory of Poland. The warranty period of each Goods is indicated in its description. Detailed conditions for the implementation of the warranty are specified in the warranty card issued by the guarantor.
The Seller reserves the right to change Prices of Goods presented in the Online Store, introduce new Goods to the offer, remove Goods from the offer or change their description, conduct promotional actions in the Online Store, in particular, on the basis of the regulations of a given promotion. The changes made do not affect the effectiveness and execution of previously placed Orders by the Customer.
The Seller shall ensure that the Online Store is available to the Customer only online and provided by the Customer at his own expense:
a. computer hardware with an operating system that allows the use of Internet resources,
b. Internet connection;
c. access to an individual e-mail account;
d. properly configured web browser in the latest official version with cookies enabled (e.g. Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera)
Subject to the provisions of the Terms and Conditions to the contrary, the Online Store is available to the Customer during the period of the Customer’s use of the Online Store, 24 hours a day and seven days a week.
The Seller reserves the possibility of online unavailability of the Online Store for the Customer in order to ensure the security and stability of the Online Store for the purpose of repairs, maintenance, troubleshooting, making necessary adaptations, changes and other similar activities.
The Seller reserves the right to change the functionality of the Online Store,
Both by expanding it with new features and changing the existing one
functionalities.

§ 4 CUSTOMER ACCOUNT

The condition for the Customer to use the full range of functionality of the Online Store is acceptance of the provisions of the Terms and Conditions, free registration of a Customer Account in the Online Store and confirmation of this registration by the Seller.
Creating a Customer Account is not necessary to place an Order in the Online Store.
By registering a Customer Account and accepting the provisions of the Regulations, the Customer makes a declaration of intent agreeing to provide electronically the services of maintaining a Customer Account in accordance with the provisions of the Regulations.When registering a Customer Account, the Customer enters the login and password established by him and known only to himself. The customer is obliged to ensure that his login and password remain confidential and, in particular, must not share them with unauthorized persons.
Customer should in order to register a Customer Account:
a. fill out the registration form located in the Online Store;
b. Complete all fields of the form marked with an asterisk as mandatory;
c. accept the Terms and Conditions.
The data entered into the registration form during the registration of the Customer Account should relate to the Customer and should be true.
During the registration of a Customer Account, a confirmation of the registration of the Customer Account in the Online Store will be sent to the Electronic Address indicated in the registration application, with a request to verify the data and complete the registration of the Customer Account. As of this moment, the contract for electronic provision of the Customer Account service is concluded, and the Customer obtains the ability to access the Customer Account and make changes to the data provided during registration.
The Seller may refuse to accept the registration of the Customer’s Account and the conclusion of the contract for the provision of electronic services for valid reasons.

§ 5 ORDERS AND THEIR EXECUTION

Orders can be placed via an electronic Order Form available on the Online Store, 24 hours a day, 7 days a week.
The Customer may place an Order after logging in to the Customer Account or without an Account by providing the data indicated in the electronic Order form necessary for the execution of the Order.
In order to place an Order via the Online Store, the Customer adds the Goods of his/her choice to the shopping cart by selecting the type and number of Goods and pressing the “ADD TO CART” button, and takes other technical actions based on the messages displayed to the Customer, including indicating the method of delivery and form of payment. The Customer then submits the Order by sending an electronic Order form to the Seller, selecting the “proceed to checkout” button (or its equivalent) on the Online Store website. In order to place an Order, it is necessary for the Customer to accept the provisions of the Terms and Conditions in advance. In the summary of the Order, before it is sent to the Seller, the Customer is informed about the main features of the ordered Goods, the total cost of the Order, i.e. the Price for the selected Goods, the cost of delivery, as well as all additional costs charged to him in connection with the Order.
Sending of the Order by the Customer constitutes submission of an offer to the Seller to conclude a Sales Contract for the Goods that are the subject of the Order.
Once the Order is placed, the Seller sends to the Electronic Address provided by the Customer information about acceptance of the Order for processing. This information constitutes the Seller’s statement of acceptance of the offer, which is tantamount to the conclusion of the Sales Contract by the Parties.
Binding and final is the Price stated in the shopping cart, at the time the Customer places the Order.
The Customer may pay for the Order placed in the Online Store:
1. cash on delivery – in case of delivery of Goods by courier or collection of Goods in person by the Customer, and delivery of furniture by company transport,
2. in advance – by traditional transfer to the Seller’s payment accounts44 1140 1225 0000 2746 0100 1001
  IBAN: PL44 1140 1225 0000 2746 0100 1001
  BIC: BREXPLPWXXX -mBank PLN17 1140 1225 0000 2746 0100 1002
  IBAN: PL17114012250000274601001002
  BIC: BREXPLPWXXX mBank EURO06 1140 1225 0000 2746 0100 1006IBAN:PL06 1140 1225 0000 2746 0100 1006BIC: BREXPLPWXXX mBank CZK
3. by electronic payment and payment card : Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro, through electronic payment operators: Przelewy 24, mBank Pay Now
When making a payment, the customer will be informed of the amount immediately before the payment is made, as well as the available payment methods and the details of the payment processing operator. Detailed rules and regulations for making payments through electronic payment operators are available on the website of the respective operator.
In order to make payment via an electronic payment operator, the Customer should follow the instructions provided by the electronic payment operator to which he/she will be redirected from the Online Store, and promptly make payment for the Order placed.
The Customer represents that he/she agrees that the Seller may use and transmit electronic invoices that do not require party signatures in pdf format by sending them to the Electronic Address indicated by the Customer. The Seller shall provide the Customer with an invoice by e-mail immediately after receiving payment for the Order.
Confirmation, access, recording, securing of all material provisions of the contract for future access to such information shall be made:
– confirmation of the order by sending to the indicated e-mail address: order, pro forma invoice, information about the right to withdraw from the contract, these regulations in pdf version, model withdrawal form in pdf version, links to self-download regulations and model withdrawal form;
– attach to the completed order, sent to the designated place of delivery of the item printed: proof of purchase, information about the right to withdraw from the contract, these terms and conditions, model withdrawal form. The Seller informs about known warranties provided by third parties for products in the store The Seller carries out deliveries of Goods only on the territory of the Republic of Poland, unless otherwise stipulated in the description of the Goods.
When placing an Order, the Customer makes a choice regarding the method of delivery of the Goods.
The goods can be delivered to the customer:
1. via courier service (delivery to the first obstacle encountered),
2. by means of the Polish Postal Service,
3. by means of a parcel machine,
4. by personal collection of the Goods by the Customer at the Seller’s facility.
5. by means of the Seller’s own transportation
6. in other ways indicated directly on the website of the Online Store.
The Seller shall post on the Online Store information about the number of working days required for delivery of the Goods using a specific delivery method.
The Seller shall not be liable for damages caused by irregularities (including mistakes) made by the Ordering Party in the Order form, as a result of which the shipment did not reach the addressee, as well as for unjustified refusal to receive the shipment.
Receipt of the Order by the Customer must be confirmed in writing on the delivery document.
Written acknowledgment of receipt of the Goods and their delivery transfers to the Customer the right to
ownership of the Goods and all risks of ownership and use, in particular the risk of loss or damage to the Goods
During receipt of the Order, the Entrepreneur is obliged to inspect the delivery for quantitative compliance with the Order and to check whether the Goods have any mechanical damage caused during transport, under pain of losing the rights under the warranty for physical defects of the goods, unless the defect was of such a type that it was not possible to detect it at that time. The entrepreneur is obliged to make a qualitative and quantitative inspection in the presence of the person delivering the Order.
Receiving the shipment with the Goods, the Customer should check the condition of the shipment, and in case of damage or violation of packaging, it is recommended that the Customer draw up a damage report in the presence of the person issuing the Goods. The customer should immediately send to the Seller a report of damage along with any complaint.
The delivered goods should be unpacked and inspected immediately in the presence of the courier, and if this is not possible, but within a maximum of 2 working days.
In particular, the strech film, which can adversely affect the properties of the product, should be removed immediately after delivery.
Any defects in the goods found after unpacking and inspection should be reported to the Seller without undue delay.
Any complaints regarding delivery and changes in product characteristics resulting from violations of the deadlines and rules indicated above will not be accepted.
The Seller reserves the maximum lead time of 60 days for the Order. After the ineffective expiration of this period, the Customer may cancel the Order by sending to the Seller a statement of cancellation of the Order. In this case, the Seller shall immediately return to the Customer who is a Consumer all payments made by him, including the cost of delivering the Goods, if any.
The vendor shall not be liable for any delay in the execution of the contract resulting from causes beyond its control, in particular, resulting from untimely delivery of materials necessary for the execution of the subject of the contract or failure of production machinery. In the case of a delay arising from the reasons described above, the term of the contract will be extended in proportion to the time of the delay, and the customer may not cancel the order during the extended term.
The Seller attaches a sales confirmation in the form of a VAT invoice or fiscal receipt to each Order delivered. In the event that the Purchaser is a VAT payer and wishes to receive an invoice, he should send the Seller the appropriate information about it, e.g. via e-mail immediately after the purchase, providing the necessary data.
The vendor delivers furniture throughout the country, including a delivery service. Prices are agreed individually by contacting the service office at the numbers listed on the website.
The vendor provides a service for setting up furniture. Prices are agreed individually by contacting the service office at the numbers listed on the website.
The ordering party allows a tolerance in the dimensions of countertops within +/- 4 mm, unless in the content of the subject of the contract, a different acceptable tolerance range is specified. In no case does it affect the quality of the product. This does not constitute a subject of complaint.
In the case of furniture manufactured to size, the Purchaser is obliged to check all details of the order at the stage of acceptance for execution. Otherwise, there will be no basis for a complaint.
When ordering additional accessories (e.g. grommets, under-counter baskets), the estimated lead time may be extended by an additional 1-2 working days.
The information given on the site in terms of lead time that reads “As early as in … days” is indicative and represents the most approximate delivery date of the order, but this date applies to individual goods. Bulk orders, for larger quantities of goods may be subject to extended lead times, which should be individually agreed with the seller.

§ 6 TERMINATION AND EXPIRATION OF THE SERVICE CONTRACT

This section does not apply to Sales Contracts, but applies only to contracts for the electronic provision of Customer Account services.
The contract for the provision of services by electronic means may be terminated by the customer at any time through the Online Store. The Seller will confirm the termination of the contract by sending the Customer a message to the Electronic Address indicated by the Customer in the Customer Account.
The Seller has the right to terminate the contract for the provision of electronic services at any time for valid reasons with 14 days’ notice. The Seller shall terminate the agreement for the provision of electronic services by sending to the Customer the appropriate statement of intent to the Electronic Address indicated by the Customer in the Customer Account.
The contract for the provision of electronic services expires in the event of:
a. Death or liquidation of the Client;
b. Seller’s liquidation or discontinuation of Seller’s business.

§ 7 PROTECTION OF PERSONAL DATA

The Vendor, as a Personal Data Administrator, shall use its best efforts to ensure all possible physical, technical and organizational measures to protect Personal Data from accidental or intentional destruction, accidental loss, alteration, unauthorized disclosure, use or access, in accordance with all applicable laws, including the RODO.
The Seller uses cookies and other similar technologies on the Online Store to improve efficiency and offer the Customer more and more perfect functionalities of the Online Store and more tailored advertisements. If the customer does not agree to save and receive information in cookies, he/she can change the cookie policy through the settings of his/her web browser or the use of so-called “cookies”. opt-out on the website of the provider of the technology solution in question.
For more information on the Seller’s processing of Personal Data, please refer to the Privacy Policy available at https://deerhorn.pl/polityka-prywatnosci/.

§ 8 RESPONSIBILITY

The customer is obliged to use the Online Store in accordance with its purpose and refrain from any activity that could interfere with its proper functioning.
The customer is prohibited from introducing unlawful content into the area of the Online Store. The Customer is fully responsible for the accuracy, scope, completeness, content and legal compliance of the data entered and stored in the Customer Account as well as submitted during the order.
To the extent permitted by law, the Seller shall not be liable for:
a. blocking by the administrators of the mail servers that handle the Customer’s e-mail messages sent by the Seller to the Customer’s Electronic Address, and for deleting and blocking e-mail messages sent by the Seller through software installed on the computer hardware used by the Customer;b. Malfunctioning of the Online Store resulting from the circumstances that the Customer’s computer equipment, software or Internet access do not meet the technical requirements indicated in the Regulations;c. The consequences of the Customer providing incorrect or untrue Customer data when registering a Customer Account or placing an Order.
The Online Store may contain links to other websites. The seller is not responsible for the content, form and correctness of the information contained in these links. Viewing the content of the links is at the Customer’s own risk.
The Seller reserves the right to place advertising content in any part of the Online Store in the forms used on the Internet. The Seller is not responsible for the advertising content posted on the Online Store and for any claims of third parties arising therefrom.
Subject to mandatory provisions of the law, to the maximum extent permitted by the law, the Seller’s liability for damage caused to non-consumer Customers is limited to the amount that such Customer paid to the Seller for the purchase of the Goods in question, regardless of the source and legal basis of the non-consumer Customer’s claim, and liability for lost profits is excluded.

§ 9 WITHDRAWAL FROM THE SALES CONTRACT

In accordance with the Law of May 30, 2014 on Consumer Rights, the Buyer may withdraw from the contract of sale without giving a reason within 14 days, from the date of receipt of the goods.
In the case of withdrawal from the contract, the return of the goods should be made to the address of Production located in Bilgoraj (23-400) at ul. Komorowskiego 25 . The goods should be returned to the seller within 14 days of receipt of the goods. The product returned in this manner should be sent back with the proof of purchase.
Wishing to withdraw from the contract, the Buyer should, within 14 days from the date of receipt of the goods, send a statement to the Seller by registered mail to the Seller’s address, or in electronic form via e-mail to: [email protected].
The Buyer’s right to withdraw from the contract does not apply to the contract in which the subject of performance is non-refabricated furniture, manufactured to the Buyer’s specifications (this applies in particular to orders for kitchen furniture, upholstered furniture, tables, chairs, and furniture formats and tops to size).
The buyer shall be liable for any diminution in the value of the product resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
The Seller undertakes to settle with the Buyer without undue delay, no later than 14 days from the date of receipt of the Buyer’s statement of withdrawal from the contract. The seller shall refund the payment using the same method of payment used by the Buyer, unless the Buyer expressly agreed to a different method of refund that does not incur any costs for the Buyer, such as by bank transfer, if the Buyer so paid for the product. The Buyer is obliged to return the product to the Seller.
a) If the Buyer has chosen a method of delivery of the product other than the cheapest ordinary method of delivery available in the Online Store, the Seller shall not be obliged to reimburse the Buyer for any additional costs incurred by the Buyer.b) The Buyer shall bear the direct costs of returning the product.
(c) In the case of a Product that is a service, the performance of which – at the express request of the Buyer – began before the expiration of the withdrawal period, the Buyer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the service rendered, taking into account the price or remuneration agreed upon in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
When buying assembled furniture, pay special attention to the given dimensions of the furniture, as there may be a problem with bringing it into the apartment (for example, too narrow front door or staircase).
In the case of withdrawal of furniture assembled at the special request of the customer, the amount of assembly is not refundable.
Furniture assembled by the customer is not returnable.
The right of withdrawal from the Sales Contract does not apply to Consumers with respect to Sales Contracts:
a. in which the subject of the performance is a non-refabricated thing, produced according to the Consumer’s specifications or serving to meet his individualized needs;b. in which the object of performance is an item that is perishable or has a short shelf life;c. in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygienic reasons, if the package has been opened after delivery;d. in which the subject of performance are things which, after delivery, by their nature, become inseparable from other things;e. in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;f. for the supply of daily newspapers, periodicals or magazines, except for a subscription contract;g. for the provision of digital content that is not recorded on a tangible medium, if the
performance began with the express consent of the consumer before the expiry of the deadline for withdrawal and after the trader has informed the consumer of the loss of the right to withdraw from the contract.
The statement of withdrawal from the Sales Contract can be formulated by the Consumer in the following way (however, keeping the following formula is not mandatory):
Declaration of withdrawal from the Sales Agreement:

Vendor Name:
Deerhorn sp. zo.o.
Seller’s address: ul. Mieszczanska 29/11, 50-201 Wroclaw
Seller’s e-mail: [email protected]

I/We hereby withdraw (*) from the purchase agreement entered into by me/us (*)
The following Goods: ______________________________________________________
Ordered on (*)/received on (*) ______________________________________
Name of Consumer(s): ______________________________________________
Consumer(s) Address: ______________________________________________________
Signature of the Consumer(s) (only for statements in the form of a
papierowej):_________________________________________________________________
Date and Place : _________________________________________________________
(*) delete as appropriate

§ 10 DEFECTS IN GOODS. ADVERTISEMENTS.

Complaints about mechanical damage to the furniture caused during transport will be considered only in the case of a damage report signed by the Buyer with the supplier delivering the furniture (please check the goods when receiving the shipment in the presence of the courier)
Failure of the buyer and the supplier of the shipment to write a damage report within 72 hours after delivery of the goods shall be considered as proof that the goods had no apparent mechanical defects at the time of delivery. Accordingly, the Seller’s liability for such defects is excluded, and the Buyer loses the right to claim them.
The condition for consideration of a complaint is to attach to the complaint notification a copy of the VAT Invoice, Warranty Card (if issued) and – in the case of complaint of defects caused by transport – a copy of the damage report written with the carrier.
All complaints are processed no later than 14 working days after they are received by mail to the seller’s address or by e-mail: [email protected]
The condition for recognition of the Complaint is compliance:
(a) general rules for the use and maintenance of furniture;
b) compliance with the Rules of assembly, use and maintenance of furniture which is an integral part of these Regulations, and acceptance of the Regulations indicates knowledge and acceptance of the Rules of assembly, use and maintenance of furniture, any defects arising due to non-compliance with the said Regulations are not subject to complaint.
The warranty does not cover scratches, tears or cuts, stains and also mechanical damage. The warranty does not apply if the product was stored outdoors, in direct sunlight or in a humid environment, such as a bathroom.
Slight differences in color cannot be the basis for a complaint about the purchased goods. All furniture colors shown in the store are for guidance only.
Products shipped outside of Poland are subject to warranty in Poland.
In order to process the claim efficiently, it should include:
a. Data of the complainant (name and address of the Customer, Electronic Address);
b. Description of the event giving rise to the complaint;
c. The customer’s expectation of how to satisfy the complaint request;
d. Proof of purchase, if the complaint is about the ordered Goods.
In the case of complaints regarding defects in the Goods, the Customer is obliged to deliver the defective Goods to the Seller’s address at his own expense.
If the complaint is resolved in favor of the Customer, the cost of replacing or repairing the Goods shall be borne by the Seller.
The customer will receive information about the handling of the complaint by mail
electronically, to the Electronic Address provided in the claim.

§ 11 GUARANTEE

WARRANTY TERMS AND CONDITIONS

Rafał Pikul, doing business under the name Deerhorn sp z o.o. (hereinafter: Manufacturer or Guarantor) provides a 7-year warranty for its furniture products (hereinafter: Product), under the terms and conditions stated herein.
As a condition of the warranty, the Buyer must have the Product serviced annually for a fee by an authorized, qualified maintenance team of the Manufacturer. Maintenance includes the care of the surface of the furniture and the adjustment of fronts, drawers and doors, as well as other necessary activities required to maintain the good condition of the Product.
The warranty period is calculated from the date of sale of the Product.
The warranty is provided only for Products purchased from the Manufacturer by consumers within the meaning of Art. ²²¹of the Civil^Code.
The services under the guarantee will be performed exclusively in the territory of the Republic of Poland.
Before the expiration of the period for which it was granted, the warranty shall expire on December 31 of the calendar year in which the consumer did not have the Manufacturer perform the maintenance referred to in paragraph 2, as well as in the event of further disposal of the Product by the consumer.
The Guarantor shall be liable for defects arising from causes inherent in the Product at the time of sale.
As a condition for the processing of claims under the warranty, the defect or defect must be reported in writing within 7 days of its discovery.
A warranty claim covers only documented or acknowledged defects in the specified Product by the guarantor.
Consideration of the complaint application is carried out within 14 working days, unless the Manufacturer informs about its extension before the expiry of this period. Extension of the processing of a claim may be granted once for a further 21 working days.
If a complaint is accepted, the Manufacturer undertakes to repair the defect found or, if this is not possible or economically feasible, to replace the Product with a new one. In any case, the final decision on the form of performance rests with the Manufacturer, in particular, the replacement of the Product with a new one is not conditional on its examination or attempted repair.
In the case of each replacement of the Product with a new one in the framework of complaint handling, the Manufacturer shall provide a new warranty for the replaced Product under the terms and conditions applicable herein. The term of the warranty so provided shall begin to run from the date of replacement of the Product with a new one.
In the event of an unjustified complaint, the Manufacturer reserves the right to charge the Buyer with the costs associated with the implemented complaint procedure, including the costs of transportation and testing of the Product.
The guarantor’s liability for a defect shall not exceed the value of the Product itself in a defect-free condition.

WARRANTY EXCLUSIONS

The warranty does not cover non-substantial defects in the Product that do not affect the value or functionality of the Product, especially when they are invisible after installation.
Self-replacement of the appearance of the furniture and any other independent interference of the Buyer with the product releases the Manufacturer from liability under the warranty.
The seller is also relieved of warranty liability in the following cases:
1. if the advertised products have been processed, altered, stored or used in a manner inconsistent with their intended use,
2. if the Buyer has not inspected the quality of the products before using them,
3. if the complaint is about products sold on sale,
4. When a price has been reduced on a product due to damage or defects,
The manufacturer’s warranty does not cover product defects:
1. caused by careless transportation, relocation or improper installation of the Product, if these actions were performed by the Consumer or are the result of fortuitous events or other circumstances not attributable to the Guarantor,
2. arising as a result of improper or inconsistent with the rules and intended use, storage of the Product, in particular: mechanical damage (impacts, abrasions, excessive overloading of furniture, etc.), damage resulting from prolonged contact with water, flooding; subjecting the furniture to inappropriate room temperature (below +15˚C, above +30˚C), or inappropriate humidity of the rooms where the products are stored and used, i.e., in the area of the furniture. Below 40 and above 70% humidity,
3. resulting from the repair or attempted repair of the Product on its own by the Consumer or third parties not authorized by the Manufacturer,
4. arising as a result of self-maintenance and care of furniture surfaces, especially with means not intended for this purpose (e.g., use of strong chemicals or cleaning preparations not in accordance with their intended use),
5. arising from failure to maintain or clean (permanent dirt),
6. caused by direct contact of the Product with fire or contact with a strongly heated object,
7. caused by animals,
8. caused by failure to comply with the recommendations contained in the “Instructions for use and care conditions for wooden furniture” provided by the Manufacturer.
The warranty does not cover changes in the Products that occur as a result of natural aging processes (in accordance with the wear cycle of the product), including as a result of its normal, consistent use by the Buyer, such as a change in the coloration of the wood or the gloss of the varnish, differences in the shade of the wooden elements of the furniture, especially when this variation is derived from the natural habitat conditions of the trees used in production.
The warranty does not cover minor variations in the width of the lamellae and other elements such as grain, core rays, color (including color discrepancies in relation to the presented prototypes), gloss and other macroscopic features of wood structure, as well as other variation in the surface of furniture resulting from the natural conditions of wood structure.
Also, changes in the structure resulting from the natural work of the wood, which shrinks and expands as a result of changes in the humidity of the air, as a result of which small irregularities may form on the surface of the furniture, will not be considered a defect in the product.
Claims are also not subject to simple actions that the buyer can perform on his own, such as adjusting hinges, tightening a loose screw, removing dirt, etc.

INSTRUCTIONS FOR USE AND CARE CONDITIONS OF WOODEN FURNITURE

Furniture should be used indoors, dry and protected from the harmful effects of the weather, at a relative humidity of 40-70%, at a temperature of ^10-30oC.
Do not expose the furniture to prolonged sunlight as this can cause fading of the furniture surface.
As a result of light and UV rays, wood changes its color, so it is recommended not to cover parts of furniture tops for long periods. Decorative objects, or drapes, should be rearranged to allow equal light effects on the entire furniture.
Furniture should be placed more than 1 m away from active heat sources (radiators, stoves).
Protect the surfaces of sideboards, dressers and cabinets from scratches and bruises.
Prolonged exposure of furniture surfaces to liquids (e.g., water, tea, alcohol) can damage the surface, as can placing hot dishes on the surface of the furniture.
The furniture should be leveled, including, if necessary, adjusting the doors by screwing or unscrewing the hinges. Hanging and standing furniture should be fixed to the wall according to the installation instructions.
It is forbidden to sit or stand on furniture or use it as platforms or steps. Furniture is not designed to handle high loads – this can cause serious damage to the furniture or an accident.
It is forbidden to arrange furniture contrary to its intended use (for example, stacking furniture on top of each other).
Furniture care should be carried out carefully. If you spill liquid on the surface of the furniture, remove it immediately from the surface of the furniture (before it has time to soak into the wood ). Any residual moisture should be removed each time, immediately with a dry cloth.
Clean the surfaces of solid wood furniture with a dry or slightly dampened ( NOT WET!), soft cloth.
For the care of furniture, do not use any cleaning agents, chemical solvents, pastes containing abrasives and agents containing silicone and waxes.
Cleaning must not be limited to one place – a larger area should be wiped, without pressing the surface, thus maintaining a uniform surface of the furniture.
Larger dirt such as: handprints on chair backs, dirt from shoes on table legs, etc. can be removed with a special abrasive mat, which is included in the care kit.

§ 12 PROVISIONS FOR ENTREPRENEURS

This section of the Regulations and the provisions contained herein apply only to non-consumer customers.
Regulations on the principles of warranty for defects and quality guarantee in contracts with entrepreneurs are adopted directly in the wording adopted in Civil Code Art. 556-581.
In the case of entering into a Sales Agreement as a company/business, the right to withdraw from a contract concluded remotely under the so-called. 14-day refund is not available. Law of May 30, 2014. On consumer rights OJ. U. of June 24, 2014. pos. 827 allowing withdrawal from a contract concluded remotely is a consumer law, regulating relations between a businessman and a Consumer, i.e. an individual who performs a legal transaction with a businessman that is not directly related to his economic or professional activity.
If in doubt, please contact our Consultant.
Furniture produced on individual order is not returnable.
In the case of non-consumer customers. The Seller has the right to limit the available payment methods, including requiring a down payment in full or in part, and this regardless of the payment method selected by the Customer and the fact of concluding a Sales Agreement.
As soon as the Seller releases the Goods to the carrier, the benefits and burdens associated with the Goods, as well as the danger of accidental loss of or damage to the Goods, are transferred to the non-consumer Customer. In such a case, the Seller shall not be liable for loss, loss or damage to the Goods arising from the acceptance of the Goods for carriage until delivery to the Customer and for the delay in the carriage of the shipment.
If the Goods are sent to the Customer via a carrier, the non-consumer Customer is obliged to examine the shipment at the time and in the manner usual for shipments of this kind. If he finds that there was a loss or damage to the Goods during carriage, he is obliged to do all things necessary to determine the carrier’s liability.
According to Art. 558 § 1 of the Civil Code, the Seller’s liability under warranty for the Goods to the Customer who is not a consumer is excluded.
Any disputes arising between the Seller and a Customer who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Seller.

§ 13 FINAL PROVISIONS

These Regulations shall come into force on the date of publication on the website Regulations
The Seller reserves the right to unilaterally change the provisions of the Terms and Conditions, without having to justify the reasons for such a change, and at the same time undertakes to inform the Customer of each change to the Terms and Conditions by posting the consolidated text of the Terms and Conditions on https://deerhorn.pl/regulamin/. Amendments to the Terms and Conditions do not affect orders placed by the Customer before the amendments to the Terms and Conditions became effective – such orders are processed in accordance with the provisions of the Terms and Conditions in effect on the date the order is placed.
Amendments made to the Terms and Conditions become effective 7 days after their content is made available on https://deerhorn.pl/regulamin. If the Customer does not accept the new content of the Terms and Conditions, he/she is obliged to notify the Seller of this fact, which results in termination of the contract for the provision of Customer Account services in accordance with the provisions of §6 of the Terms and Conditions.
In matters not covered by these Regulations, the relevant provisions of Polish law shall apply, in particular the provisions of the Act of April 23, 1964. Civil Code (i.e., Journal of Laws of 2018, item 1025, as amended) and the provisions of the Act of May 30, 2014. On consumer rights (consolidated text of June 24, 2014, Journal of Laws of 2014, item 827 as amended).
Any disputes arising from the performance of the Sales Agreement, the Parties shall endeavor to resolve amicably. If the Parties, who are entrepreneurs, fail to agree on an amicable resolution of the dispute within 60 days from the date of filing the claim, the court with jurisdiction over the Seller’s registered office will be competent to finally resolve the dispute.
The Seller shall inform the Customer who is a Consumer about the possibility of using out-of-court ways to handle complaints and claims. These include, in particular:
a. permanent, amicable consumer court operating at the Commercial Inspection
b. mediation proceedings for the amicable termination of a dispute between the Customer and the Seller, which is conducted before the provincial inspector of the Commercial Inspection;
c. assistance in resolving a dispute between the Customer and the Seller provided by the competent district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
d. a platform for online dispute resolution between consumers and
entrepreneurs at the EU level (ODR platform) available at http://ec.europa.eu/consumers/odr/

REGULATIONS FOR ASSEMBLY, USE AND MAINTENANCE OF FURNITURE

These Rules of Assembly, Use and Maintenance of Furniture are an integral part of the above Regulations. Conduct inconsistent with its content causes the resulting damage to exclude the possibility of warranty, guarantee and any other claims.

I. Assembly and installation of furniture at the destination.

Furniture assembly should be carried out on a flat, dry surface in a room that guarantees a free range of motion. In the case of installation of furniture by our employees at the customer’s site, such a room must be provided for them.
Furniture should stand on a flat, dry surface that prevents slipping. It is forbidden to put any kind of pads under the furniture (including folded paper, blocks of wood, etc.) and place them on carpets, as this may cause the furniture to lose its stability, and as a result, it may topple over, spontaneously move or fall objects placed on the furniture.
After locating the furniture in the designated place, it should stand firmly, not sway, and should not move by itself in any way.
Furniture can cause scratches on the floor surface
The furniture should be fixed to the wall at which it stands to prevent it from falling over as shown below. The Seller is not responsible for damage caused by overturned furniture, and other events beyond the control of the Seller.

II. Use of furniture.

Furniture should be used in accordance with its design and intended use, which means that you should not, for example, stand on it, sit on the armrests/headrests/table tops, hang/dry clothes on the furniture, tip over and climb on the furniture, etc. as this may cause damage to the furniture or injury.
Furniture should be used indoors, dry and protected from negative effects in particular:
– for a prolonged period of temperatures below 15°C and above 40°C
– for a brief period of temperatures above 100°C,
– The effects of water, alcohol, acids, etc.
– Direct exposure to sunlight,
– Direct exposure to open flame and ash (e.g.: tobacco),
– exposure to hot or cold/frozen objects, utensils (e.g., cups, pots), etc., and steam.
Keep furniture at a safe distance (not less than 1m), from heat sources such as radiators, stoves, fireplaces.
Sharp, rough (e.g., hard seams, rivets on pants ) or heavy objects as well as the action of pets and children can cause damage, dents and scratches on furniture.
Care should be taken to ensure that the furniture is not exposed to friction from any elements. Otherwise, it may cause mechanical damage to the furniture (such as scratches).
Drawers with brakes and other furniture accessories that provide cushioning when closing fronts require the use of well-balanced force. Slamming the cabinets too hard will prevent these systems from working, which can contribute to damage.
The products contain square/rectangular wooden and metal elements in their construction (e.g. guides, screws, fasteners,) so special care should be taken when children and pets come into contact with the furniture.
Moving parts of the furniture, e.g. doors , drawers, pull-out shelves, should not be left open/extended without necessity, as this risks damage and threatens safety. Also, do not overload furniture components such as shelves, or lean with your entire body weight against the edge of the furniture and climb on it, as this risks damage or loss of stability.
In order to put on the furniture or remove items from the top of the furniture, use a ladder.
It is forbidden to place objects heavier than 15 kg for shelving units, and 40 kg for countertops. Shelves and cabinets should always be fixed to the wall.
It is forbidden to interfere with the integrity of the furniture, to disassemble it, to deprive components such as shelves, doors, drawers, etc., as this may lead to damage to the furniture or jeopardize its stability.
Moving furniture should be done without any additional load (e.g., the contents of the cabinet should be emptied) and after removing or securing the moving parts. When moving, grasp the immovable vertical parts of the furniture, e.g. sides, legs. Do not grab moving parts (doors, drawers) or horizontal parts (shelves, tops). Moving furniture on the floor risks permanent damage to the furniture and floor.
Ensure that the bolts of the detachable connections in the furniture are tightened.
Items stored in drawers and on shelves should be distributed evenly over their entire surface.
The furniture, should be aired once in a while (depending on the size of the room), by leaving the fronts open or ajar, otherwise odors can be perpetuated within the drawers and cabinets.
If in doubt about how to use the furniture, contact the manufacturer.

III. Furniture maintenance.

The furniture should be cleaned systematically to prevent the accumulation of dust, dirt and its lingering on the furniture for a long time.
The furniture should be cleaned of dust and maintained with agents exclusively designed for this purpose, with a soft and clean cloth along the so-called. Jars. Do not use substances that you do not know and are not sure will not damage the furniture.
Do not use hard or sharp objects, agents containing abrasives and solvents, cleaning powders, abrasives, alcohol, etc. to remove dirt. Otherwise, the surface of the furniture may be permanently damaged or discolored.
When cleaning, avoid prolonged rubbing of furniture in the same place. This can lead to scratches, pits, etc.

IV. Additional information

Due to production and technological processes, as well as due to the structure of wood and natural veneers having different shades, colors, rings and core rays and drawing depending on the habitat conditions of the tree from which they were extracted, as well as due to the diversity of lots, there may be differences in the color shades of individual furniture, even when purchasing several pieces of the same product, within the furniture of a particular collection of furniture offered by the manufacturer.
There may be differences in furniture from the same series, but delivered on the basis of successive orders due to natural aging processes in furniture in use, but also due to changes in technology, construction, finishing, characteristics of materials used in production.
Furniture like any such product is subject to natural wear and tear during use, in particular, the following may occur: color fading, stretching and creasing of the material, etc.
After the end of the use of furniture, you should proceed as with waste, i.e. hand it over to an authorized entity , which will ensure its ecological disposal.
Please follow the rules, indications and recommendations of the purchased furniture, which will help prolong the life of the furniture and avoid damage caused by improper use and treatment of furniture.
Failure of the buyer to comply with the provisions of these terms and conditions relieves the seller of warranty and guarantee, as well as bearing any responsibility for damage to goods and persons.
Oak wood is a natural material characterized by strength, durability and beautiful grain. Each countertop is unique and differs from another in the shade of staves and grain. Due to its natural nature, knots, discoloration or sapwood may occur on solid wood countertops.

The buyer has familiarized himself with the content of these rules and regulations for the use of furniture. The Buyer declares that the terms and conditions are understood by him. In addition, the buyer declares that he will use the furniture in accordance with the recommendations found in the Regulations in question